Shipping Returns and Refunds
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:: Shipping Returns and Refunds ::
Serving Mankind the Sufi Way
Saturday, June 19, 2021
For our full Terms & Conditions, please click on this link: Terms and Conditions   

Shipping

  • Your order will be posted to your address as contained in ‘your account’ section. Any changes to address details must be made before you place the order.
  • Your order for items that are in stock will normally be shipped within 3 business days. The delivery for UK orders may take up to 7 business days from the date of shipment. International deliveries may take up to 14 business days from the date of shipment unless there is a delay caused by customs. Your order for out of stock items or for rings and pendants made to your requirements may take up to 8 weeks for delivery as such Products are made by our suppliers abroad.
  • You must inspect the Products upon delivery or soon after delivery and notify us immediately if you find any defects, using our Contact section.  We will replace or refund you for defective Products. We will not be liable for any losses you may suffer as a result.

  Returns

  • You must inspect the Products upon delivery or soon after delivery and notify us immediately if you find any defects, using our Contact section.  We will replace or refund you for defective Products. We will not be liable for any losses you may suffer as a result.
  • The following items cannot be returned:
    • Custom-made jewellery - the jewellery items that you ordered as per your specifications.
    • Publications - any printed books or other printed material
    • Downloadable products such as e-books, solution to your problem files
    • Any massage oils, pastes, herbal or other supplements
    • Any items that you damaged by misuse or mishandling by accident or otherwise
  • Any returns that you make just because you changed your mind without any fault in the product will incur a 15% re-stocking charge, and you will have to pay the return shipping costs as well.
  • No returns will be accepted unless you notify us first and obtain our approval in this regard
  • All returns must be made to our postal address as given in the Contact  section
 Refunds
  • We shall only refund the price you paid for the goods less re-stocking charge where applicable
  • No refunds whatsoever shall be due for shipping charges 
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Shipping Returns and Refunds
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